Information We Collect

We collect information you provide directly to us and information we gather automatically when you use our services. This helps us deliver better website creation solutions and educational programs.

Information You Provide

• Name, email address, and contact details when you sign up for our learning programs
• Payment information when you enroll in our website creation courses
• Project details and preferences for custom website development
• Messages and feedback you send through our contact forms
• Survey responses and program evaluation feedback

Automatically Collected Information

• Device information including browser type, operating system, and screen resolution
• Usage patterns such as pages visited and time spent on our site
• IP address and general location information for security purposes
• Cookies and similar tracking technologies to improve your experience

How We Use Your Information

Your information helps us provide quality website creation education and services tailored to the Thailand market while maintaining international standards.

• Deliver educational content and learning program materials
• Process enrollments and manage your learning progress
• Provide technical support for website development projects
• Send program updates and important service notifications
• Improve our educational offerings based on user feedback
• Comply with Thai data protection regulations and international standards
• Protect against fraudulent activities and maintain service security

Data Sharing and Third Parties

We work with trusted partners to deliver our services but maintain strict controls over how your information is handled.

Service Providers We Work With

• Payment processors for secure transaction handling (compliant with Thai banking regulations)
• Cloud hosting services for reliable course content delivery
• Email service providers for program communications
• Analytics tools to understand website performance and user experience
• Customer support platforms to provide timely assistance

When We May Share Information

• With your explicit consent for specific purposes
• To comply with Thai legal requirements or court orders
• To protect our rights and prevent fraudulent activities
• During business transitions, with appropriate data protection measures

Your Privacy Rights

Under Thai data protection laws and international privacy standards, you have several rights regarding your personal information.

How to Exercise Your Rights

Contact our privacy team at support@brainfulsync.com with your specific request. We'll respond within 30 days as required by Thai law. Please include your full name and the email address associated with your account to help us locate your information quickly.

Data Security and Protection

We take protecting your information seriously and use multiple security measures appropriate for an educational technology company serving the Thailand market.

Technical Safeguards

• SSL encryption for all data transmission between your device and our servers
• Regular security audits of our learning management systems
• Secure backup systems with encrypted storage
• Multi-factor authentication for staff accessing student data
• Firewall protection and intrusion detection systems

Administrative Protections

• Staff training on privacy and data handling best practices
• Limited access policies - employees only see data necessary for their role
• Regular reviews of who has access to what information
• Incident response procedures for any potential data issues
• Compliance monitoring for Thai and international privacy regulations

Data Retention and Deletion

We keep your information only as long as needed to provide our services and comply with educational and legal requirements in Thailand.

Retention Periods

• Learning progress and course completion records: 7 years for certification purposes
• Payment and billing information: 5 years as required by Thai tax law
• Website project files and client communications: 3 years after project completion
• Marketing communications and preferences: Until you unsubscribe or request deletion
• Website usage analytics: 2 years for service improvement purposes

Secure Deletion Process

When retention periods end, we permanently delete your information using secure methods that prevent recovery. For active account closures, most personal data is removed within 90 days, though some records may be retained longer for legal compliance.

International Data Transfers

Our primary servers are located in Thailand, but some services may process data internationally. We ensure appropriate protections are in place for any cross-border data transfers.

• Cloud services may store backups in secure international data centers
• Email services and customer support tools may process data outside Thailand
• All international partners must meet strict data protection standards
• We use contractual safeguards equivalent to Thai privacy law protections
• You can request details about where your specific data is processed

Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance your learning experience and website functionality. You can control these through your browser settings.

Types of Cookies We Use

• Essential cookies for login functionality and course progress tracking
• Performance cookies to understand how you use our learning platform
• Preference cookies to remember your settings and customizations
• Analytics cookies to improve our educational content and website design

Managing Cookie Preferences

Most web browsers allow you to control cookies through settings. Keep in mind that disabling certain cookies may affect some features of our learning platform, particularly progress tracking and course access.

Updates to This Policy

We may update this privacy policy to reflect changes in our services, legal requirements, or data handling practices. Here's how we handle policy changes:

• Significant changes will be announced via email to enrolled students
• Updated policy will be posted on our website with a new effective date
• We'll highlight major changes in a summary for easy understanding
• Previous versions are available upon request for reference
• Continued use of our services indicates acceptance of updated terms

We recommend reviewing this policy periodically, especially if you're actively enrolled in our programs or using our website creation services.